Terms and Conditions
Terms and Conditions
Last updated: 30 July 2026
These Terms and Conditions govern the use of RentRoomBali.com and the rental inquiry and assistance services provided by PT. Bali Sukses Abadi, operating as RentRoomBali.com.
By using this website, submitting an inquiry, confirming a rental, or making a payment connected with a property listed on RentRoomBali.com, you agree to these Terms and Conditions.
1. About RentRoomBali.com
RentRoomBali.com is a local property rental agency in Bali specializing in monthly, yearly, and long-term rentals of studios, apartments, and villas.
We help tenants search for suitable properties, check availability with property owners or property management, arrange communication and viewings, and assist with the rental process.
Unless expressly agreed otherwise in writing, the final rental agreement is between the tenant and the property owner or authorized property manager.
2. Property Listings
We personally inspect and photograph the properties listed on RentRoomBali.com before publication.
We aim to provide accurate property descriptions, photos, prices, facilities, and location information. However, furniture, decoration, facilities, pricing, and other property details may change after our inspection.
Tenants should review the latest confirmed information before agreeing to rent a property.
Property locations shown on maps may be approximate. Exact directions may be provided after availability has been confirmed and a viewing or move-in appointment has been arranged.
3. Property Inquiries
Submitting an inquiry does not reserve or guarantee a property.
To check availability, tenants should provide:
- Their name and contact details
- Preferred move-in date
- Intended length of stay
- Any relevant rental requirements
After receiving an inquiry, RentRoomBali.com will contact the property owner or management to check availability, current pricing, and applicable rental conditions.
We usually reply within 24 hours, although responses may take longer because of time-zone differences or delays in receiving confirmation from the owner or management.
4. Availability
Property availability can change at any time.
A property is not considered available or reserved until the owner or management has confirmed availability for the requested rental period.
RentRoomBali.com cannot guarantee that a property shown as available on the website will remain available while an inquiry is being processed.
When a requested property is unavailable, we may suggest other suitable properties.
5. Property Viewings
Whenever practical, we recommend viewing a property before making a final rental decision.
Viewings are subject to:
- Confirmation of availability
- Permission from the owner or management
- Access to the property
- An agreed appointment time
Tenants must not enter or visit a property without an agreed appointment.
When a tenant cannot attend a viewing personally, the tenant may choose to proceed based on the listing information, photos, video, communication, or a viewing conducted by another person on their behalf. This is done at the tenant’s discretion.
6. Rental Offers and Confirmation
The rental price, rental period, included services, additional charges, deposit requirements, payment schedule, cancellation conditions, and house rules may vary by property.
Before confirming a rental, the tenant should receive or request confirmation of the main rental conditions.
A rental is confirmed only when:
- The owner or authorized management has accepted the tenant and rental period;
- The applicable rental conditions have been accepted;
- Any required deposit or advance payment has been received by the authorized recipient; and
- Written confirmation has been issued.
Properties may remain available to other prospective tenants until these steps have been completed.
7. Rental Agreement
The property owner or authorized property management may require the tenant to sign a separate rental agreement.
The property-specific rental agreement may include terms relating to:
- Rental dates
- Payment deadlines
- Security deposits
- Utilities and additional costs
- Property maintenance
- House rules
- Guests and occupancy limits
- Pets
- Extensions
- Cancellation
- Damage
- Move-in and move-out procedures
When property-specific terms conflict with these general website Terms, the confirmed rental agreement will normally govern the rental relationship between the tenant and the owner or management.
Tenants should read and understand the rental agreement before signing or making payment.
8. Prices
Unless otherwise stated, prices displayed on RentRoomBali.com are quoted in Indonesian Rupiah.
Most prices are shown per month. Some properties may also offer yearly rates or different prices based on the rental period.
Displayed prices may change before a rental is confirmed. Once the price and rental period have been confirmed in writing, changes are subject to the applicable rental agreement.
RentRoomBali.com works directly with owners and management and aims to offer clear and fair rental prices without unnecessary markups.
9. Additional Costs
The advertised rental price may not include every property-related cost.
Depending on the property, tenants may be responsible for costs such as:
- Electricity
- Water
- Internet
- Cleaning
- Laundry
- Pool or garden maintenance
- Community or management fees
- Parking
- Replacement of access cards or keys
- Security deposits
- Government taxes or charges where applicable
Known additional costs should be stated in the property listing, rental offer, or rental agreement.
Tenants should ask for clarification before confirming a rental when any cost is unclear.
10. Payments
Payment terms vary by property.
A property owner, property manager, or RentRoomBali.com acting under an agreed arrangement may collect a deposit or rental payment. The authorized payment recipient and account details will be confirmed in writing.
Tenants should not transfer money to any account that has not been confirmed through an official RentRoomBali.com communication or by the authorized owner or property management.
Payments may be subject to bank, transfer, currency-conversion, or payment-provider fees. Unless otherwise agreed, these costs are the responsibility of the tenant.
RentRoomBali.com is not responsible for payments sent to incorrect, unverified, or fraudulent account details that were not provided or confirmed through an authorized communication channel.
11. Security Deposits
Many properties require a refundable security deposit.
The amount, payment deadline, permitted deductions, inspection process, and refund conditions are determined by the property owner or management and should be included in the rental agreement or confirmed rental terms.
Security-deposit deductions may be made for matters such as:
- Unpaid rent or utilities
- Property damage beyond normal wear and tear
- Missing items
- Excessive cleaning
- Lost keys or access devices
- Other breaches of the rental agreement
RentRoomBali.com does not determine security-deposit deductions unless we have specifically agreed in writing to manage the deposit.
12. Cancellations and Refunds
Cancellation and refund conditions vary by property.
Before making a payment, tenants should review the applicable:
- Cancellation deadline
- Refund conditions
- Non-refundable amounts
- Administrative costs
- Payment-provider or bank charges
Any refund is subject to the confirmed rental terms, the reason for cancellation, the party responsible for cancellation, and the agreement with the owner or management.
RentRoomBali.com does not guarantee a refund unless the right to a refund has been confirmed in writing.
Nothing in these Terms removes any consumer rights that cannot lawfully be excluded under applicable Indonesian law. Indonesia’s Consumer Protection Law remains in force and governs relevant business and consumer obligations.
13. Rental Extensions
Extensions are subject to future availability and approval by the property owner or management.
Tenants should request an extension as early as possible. The owner may accept another reservation when an extension has not yet been confirmed.
An extension becomes confirmed only after the revised rental period, price, and any required payment have been agreed.
14. Move-In and Move-Out
Move-in, key handover, property inspection, and move-out arrangements vary by property.
Tenants must follow the agreed appointment times and return all keys, cards, remotes, and other property access devices when leaving.
The tenant and owner or management should document the condition of the property at move-in and move-out where practical.
15. Property Use and House Rules
The tenant must:
- Use the property responsibly and for its intended residential purpose
- Follow the confirmed occupancy limits
- Respect neighbors, staff, and local communities
- Follow the property’s house rules
- Avoid illegal, dangerous, or disruptive activity
- Obtain permission before making changes to the property
- Inform the owner or management promptly about damage or maintenance problems
Relevant house rules should be provided before or at the time the rental is confirmed.
Serious or repeated breaches may result in termination of the rental under the property-specific agreement.
16. Damage, Loss, and Maintenance
Tenants are responsible for taking reasonable care of the property and its contents.
Tenants may be responsible for damage, loss, or excessive cleaning caused by themselves, their guests, or anyone they allow into the property, excluding reasonable wear and tear.
Maintenance problems should be reported to the owner, management, or RentRoomBali.com as soon as reasonably possible.
Tenants should not arrange repairs or deduct repair costs from rent without prior written approval, except where immediate action is reasonably necessary to prevent further damage or danger.
17. Utilities and Service Interruptions
Electricity, water, internet, air conditioning, pool equipment, and other services may occasionally be interrupted because of maintenance, supplier issues, weather, local infrastructure, or circumstances outside the reasonable control of RentRoomBali.com or the property owner.
RentRoomBali.com cannot guarantee uninterrupted availability of third-party utilities or services.
Any responsibility for extended interruptions will depend on the circumstances and the applicable rental agreement.
18. Property Photos and Information
RentRoomBali.com uses genuine property photos taken by our team unless clearly stated otherwise.
Although we aim to keep listings current, minor differences may exist between the photos and the property at the time of rental.
Properties may change furniture, decoration, equipment, landscaping, or other details after photography.
Tenants should ask about any feature that is essential to their rental decision.
19. Communication
Tenants must provide accurate contact information and monitor their email or other agreed communication channels.
RentRoomBali.com is not responsible for delays caused by:
- Incorrect contact details
- Messages sent to spam or junk folders
- Failure to read or respond to communications
- Delayed responses from the property owner or management
- Time-zone differences
Important rental terms and payment instructions should be confirmed in writing.
20. Support and Complaints
When a problem occurs, the tenant should notify the property owner or management and RentRoomBali.com as soon as possible.
Our local team will try to assist with communication and help the tenant and owner or management reach a practical solution.
RentRoomBali.com cannot guarantee the outcome of a disagreement and does not replace a court, government authority, mediator, arbitrator, or other formal dispute-resolution process.
A tenant must allow the owner or management a reasonable opportunity to investigate and correct a reported problem where correction is possible.
21. Role and Responsibility of RentRoomBali.com
RentRoomBali.com assists with property discovery, availability checks, communication, viewings, and rental coordination.
Unless otherwise agreed in writing, RentRoomBali.com:
- Does not own the listed properties
- Does not control the daily operation of the properties
- Is not the landlord
- Is not responsible for decisions made independently by the property owner or management
- Cannot guarantee that every disagreement will be resolved
- Cannot guarantee the future condition or availability of a property
RentRoomBali.com remains responsible for its own obligations to the extent required by applicable law.
22. Limitation of Liability
To the extent permitted by law, RentRoomBali.com is not liable for indirect, incidental, or consequential losses arising from:
- A property becoming unavailable
- A decision made by an owner or management
- Utility or internet interruptions
- Personal belongings that are lost, stolen, or damaged
- Events outside our reasonable control
- Acts or omissions of independent third parties
RentRoomBali.com is not responsible for events outside its reasonable control, including natural disasters, severe weather, government action, civil disruption, infrastructure failure, or other force-majeure events.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
23. Insurance
Tenants are encouraged to obtain suitable travel, health, personal-property, and liability insurance for the full rental period.
Insurance should cover circumstances relevant to the tenant, which may include illness, injury, cancellation, personal belongings, accidents, and emergency accommodation.
24. Personal Data
RentRoomBali.com may collect and process personal information needed to:
- Respond to inquiries
- Check availability
- Communicate with owners or management
- Arrange viewings
- Assist with rentals
- Process forms and payments where applicable
- Meet legal and administrative obligations
- Protect the security of the website and its users
Information may be shared with the relevant property owner, management, service provider, or professional adviser when reasonably necessary for the requested rental service.
Personal data will be handled according to our Privacy Policy and applicable Indonesian data-protection requirements. Indonesia’s Personal Data Protection Law regulates data-subject rights and the responsibilities of parties controlling or processing personal data.
25. Electronic Communications
The tenant agrees that inquiries, offers, confirmations, agreements, notices, and other communications may be sent electronically.
Electronic records and communications may have legal effect under Indonesia’s electronic-information and transactions framework.
Tenants should retain copies of important emails, messages, payment confirmations, and rental documents.
26. Website Use
The website may be used only for lawful personal or business inquiries relating to the services offered by RentRoomBali.com.
Users must not:
- Submit false or misleading information
- Attempt to access restricted website areas
- Copy or republish property listings without permission
- Scrape or collect website data automatically
- Interfere with website operation or security
- Use listing information for fraud, spam, or unsolicited marketing
27. Intellectual Property
The RentRoomBali.com name, logo, website design, written content, photographs, and other original materials are owned by or licensed to PT. Bali Sukses Abadi unless otherwise stated.
They may not be reproduced, distributed, modified, or used commercially without prior written permission.
28. External Services and Links
The website may use or link to services operated by third parties, including maps, email providers, analytics services, payment providers, and social-media platforms.
These services operate under their own terms and privacy policies.
RentRoomBali.com is not responsible for the availability, security, accuracy, or content of independent third-party services.
29. Changes to These Terms
RentRoomBali.com may update these Terms and Conditions when our services, business practices, or legal obligations change.
The latest version will be published on this page with an updated revision date.
Changes will not normally alter a confirmed rental agreement unless the tenant and the applicable owner or management agree otherwise or a change is required by law.
30. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Indonesia.
The parties should first attempt to resolve any disagreement through good-faith communication.
When a dispute cannot be resolved informally, it may be submitted to the competent authority or court in Indonesia, subject to any mandatory consumer-protection or dispute-resolution rights that apply.
31. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
The invalid provision will be interpreted or adjusted only to the extent necessary to make it lawful and enforceable.
32. Contact Information
Questions about these Terms and Conditions may be sent to:
RentRoomBali.com
Operated by PT. Bali Sukses Abadi
Bali, Indonesia
Email: info@rentroombali.com