Privacy Policy

Last updated: 30 July 2026

This Privacy Policy explains how PT. Bali Sukses Abadi, operating as RentRoomBali.com, collects, uses, stores and shares personal information when you visit our website, submit an inquiry, contact our team or proceed with a property rental.

RentRoomBali.com is committed to handling personal information responsibly and in accordance with applicable Indonesian data-protection requirements.

1. Who We Are

RentRoomBali.com is a local property rental agency in Bali specializing in monthly, yearly and long-term rentals of studios, apartments and villas.

The website and rental services are operated by:

PT. Bali Sukses Abadi
Operating as RentRoomBali.com
Bali, Indonesia
Email: info@rentroombali.com

For questions about this Privacy Policy or your personal information, please contact us using the details above.

2. Information We Collect

The information we collect depends on how you use our website and services.

Information submitted through inquiry and contact forms

When you inquire about a property or contact us, we may collect:

• Name
• Email address
• Telephone or WhatsApp number
• Preferred move-in date
• Intended length of stay
• Property of interest
• Message and rental requirements
• Any other information you choose to provide

Information collected when listing a property

When a property owner or property manager submits a property, we may collect:

• Name
• Email address
• Telephone or WhatsApp number
• Property name
• Property type
• Property location or address
• Rental information
• Property photos
• Information included in messages or supporting documents

Identity and booking information

When you decide to proceed with a rental, we may request information needed to prepare or support the rental arrangement, including:

• Full legal name
• Copy of passport or other identification document
• Nationality
• Passport number
• Date of birth
• Rental dates
• Contact details
• Information needed by the property owner or management for the rental agreement, registration, identification or legal requirements

We request a passport copy only when reasonably necessary for the rental process. Please do not send identity documents unless our team has requested them through an authorized communication channel.

Payment information

We may receive information relating to rental payments, deposits or transaction confirmations, such as:

• Amount paid
• Payment date
• Transaction reference
• Name of the payer
• Proof of payment

Unless expressly stated otherwise, we do not collect or store complete payment-card details through RentRoomBali.com. Payments may be made to RentRoomBali.com, the property owner, property management or a payment provider, depending on the confirmed rental arrangement.

Website and technical information

When you visit our website, we or our analytics and technical-service providers may collect information such as:

• IP address or an anonymized or shortened form of it
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Pages viewed
• Referring website
• Date and time of visits
• Search filters used
• Links or buttons clicked
• Session duration
• Website performance and error information

Google states that its standard Analytics implementation may collect user and session statistics, approximate location, and browser and device information.

3. Why We Use Personal Information

We may use personal information to:

• Respond to property inquiries
• Check availability with property owners or management
• Communicate current prices and rental conditions
• Suggest suitable alternative properties
• Arrange property viewings
• Prepare or support rental agreements
• Verify tenant identity when required
• Share necessary details with the relevant property owner or management
• Process or confirm deposits and rental payments
• Provide support before, during and after a rental
• Communicate with property owners and managers
• Investigate complaints or misunderstandings
• Maintain accurate business and financial records
• Protect the website against misuse, spam, fraud and security threats
• Understand how visitors use the website
• Improve our listings, search functions, content and services
• Meet legal, tax, accounting or regulatory obligations

We do not use passport copies for advertising or unrelated marketing purposes.

4. Legal Grounds for Processing

Depending on the circumstances, we process personal information because:

• You have requested information or asked us to take steps toward arranging a rental;
• Processing is necessary to provide our services or support a rental agreement;
• You have provided consent;
• We have a legitimate operational or security reason to process the information;
• Processing is necessary to comply with a legal obligation; or
• Processing is needed to protect the rights and interests of RentRoomBali.com, a tenant, a property owner or another person.

Where processing depends on consent, you may withdraw that consent, although this does not affect processing already completed or information that we must retain for legal reasons.

5. Passport Copies and Identity Documents

Passport copies contain sensitive identity information and are handled with additional care.

We may request a passport copy when it is reasonably required to:

• Prepare a rental agreement
• Confirm the tenant’s identity
• Provide information required by the property owner or management
• Meet local registration, administrative or legal requirements
• Prevent fraud or identity misuse

Access should be limited to team members and relevant third parties who require the information for the rental process.

We will not publish passport information or use it for unrelated purposes.

Passport copies should be retained only for as long as reasonably necessary for the rental, administrative and legal purposes for which they were collected. They should then be securely deleted or anonymized unless a longer retention period is required by law or a legitimate legal claim.

6. Sharing Information With Property Owners and Management

When you inquire about or proceed with a rental, we may share relevant information with the property owner or authorized property management.

This may include:

• Name
• Contact details
• Move-in date
• Length of stay
• Number of occupants
• Rental requirements
• Passport or identity information where required
• Payment or booking information
• Messages relevant to the rental

We share only information that is reasonably necessary to check availability, prepare the rental, complete required registration or manage the tenant relationship.

Property owners and property managers may have their own responsibilities for how they use and protect the information they receive.

7. Other Parties With Whom We May Share Information

We may share limited information with service providers that support our website and business, including:

• Website hosting providers
• Cloud and security providers
• Form-processing services
• Email-delivery providers
• Analytics providers
• Map providers
• Backup and technical-support providers
• Accountants, legal advisers or professional consultants
• Payment or banking providers
• Government authorities where disclosure is legally required

These providers may process information only to the extent required to provide their services or fulfil applicable legal obligations.

We do not sell personal information to advertisers.

8. Google Analytics

We use Google Analytics to understand how visitors find and use RentRoomBali.com.

Google Analytics may collect information such as:

• Pages visited
• Events and interactions
• Session information
• Approximate location
• Browser and device information
• Referring sources
• Website performance information

Google requires websites using Google Analytics to disclose its use and explain how data is collected and processed.

Google processes information according to its own privacy terms and provides website operators with privacy and data-collection controls.

Where legally required, Google Analytics will be activated only after the visitor has provided the required consent through our cookie settings.

9. Rybbit Analytics

We also use Rybbit Analytics to understand website traffic and visitor interaction.

Depending on our configuration, Rybbit may process information relating to:

• Page views
• Referring pages or websites
• Browser and device type
• Approximate location
• Visitor sessions
• Search activity
• Website events and interactions

Rybbit describes its analytics service as privacy-focused and cookieless by default, but the precise information processed depends on the features and configuration enabled for our website.

We use analytics information to improve website usability, search functions, property content and the overall user experience.

10. Cookies and Similar Technologies

Cookies are small files or identifiers stored or accessed on your device.

RentRoomBali.com may use cookies or similar technologies for:

• Essential website functions
• Security and fraud prevention
• Remembering settings
• Form functionality
• Website analytics
• Measuring performance and visitor behaviour

Some analytics services may operate without cookies, while others may use cookies or similar identifiers depending on their configuration.

Where consent is required, non-essential cookies and analytics will be used only after you have made a choice through our cookie banner or settings.

You can also control cookies through your browser. Blocking essential cookies may affect some website functions.

11. Maps and External Content

Our website may display maps or content provided by third parties, such as Google Maps or other map providers.

When you load or interact with this content, the provider may receive technical information such as your IP address, device information and interaction data.

Third-party services operate under their own privacy policies and terms.

12. Email and Messaging

When you communicate with us by email, WhatsApp or another messaging service, your information may also be processed by the relevant communication provider.

We may retain messages when needed to:

• Respond to inquiries
• Confirm rental terms
• Maintain business records
• Resolve complaints
• Protect against fraud
• Meet legal obligations

Please do not send sensitive information through an unsecured channel unless our team has requested it and confirmed the appropriate method.

13. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• Whether an inquiry resulted in a rental
• The duration of the rental relationship
• Legal, tax and accounting requirements
• The need to resolve a complaint or dispute
• Security and fraud-prevention requirements
• The sensitivity of the information

General inquiries that do not result in a rental should be deleted or anonymized after they are no longer operationally useful.

Rental, invoice and transaction records may be retained for the period required for accounting, tax, contractual or legal purposes.

Passport copies and identity documents should not be kept longer than reasonably necessary for the rental or any applicable legal requirement.

Backup copies may remain temporarily until they are replaced under the normal backup cycle.

14. How We Protect Information

We use reasonable technical and organizational measures intended to protect personal information, including measures such as:

• HTTPS encryption
• Access controls
• Restricted administrative access
• Security monitoring
• Website and software updates
• Backups
• Spam and abuse protection
• Secure email and hosting services
• Limited access to identity documents

No online or electronic storage system is completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps to reduce unauthorized access, loss, misuse or disclosure.

15. International Processing and Transfers

Some service providers may process or store information outside Indonesia.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is made for a legitimate purpose and receives appropriate protection as required by applicable law.

16. Your Rights

Subject to applicable Indonesian law, you may have rights relating to your personal information, including the right to:

• Ask what personal information we hold about you
• Request access to your information
• Request correction of inaccurate information
• Request completion of incomplete information
• Withdraw consent where processing is based on consent
• Object to or request restriction of certain processing
• Request deletion or destruction where legally permitted
• Ask for information about how your data is processed
• Submit a complaint concerning the handling of your information

Indonesia’s Personal Data Protection Law addresses the rights of personal-data subjects and the duties of controllers and processors.

To make a request, contact info@rentroombali.com. We may need to verify your identity before processing the request.

Certain information may need to be retained when required by law, for accounting purposes, or for the establishment, exercise or defence of legal claims.

17. Children’s Information

RentRoomBali.com is not intended for children to submit rental inquiries independently.

When information about a minor is required as part of a family rental, it should be provided by a parent, guardian or authorized adult and limited to what is reasonably necessary.

18. Links to Other Websites

Our website may contain links to websites operated by property owners, service providers or other third parties.

We do not control how those websites collect or use personal information. Visitors should review the relevant third party’s privacy policy before submitting information.

19. Marketing Communications

We do not automatically add property-inquiry users to unrelated marketing lists.

Where we offer newsletters, property alerts or promotional communications, we will provide an appropriate way to consent and unsubscribe.

Service messages relating to an active inquiry or rental are not marketing communications.

20. Data Breaches

If a personal-data breach occurs, we will investigate it and take reasonable steps to contain and address the incident.

Where required by applicable law, we will notify affected individuals and the relevant authority.

21. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements or data-processing practices change.

The latest version will be published on this page with its updated revision date.

22. Contact Us

Questions, requests or complaints about privacy may be sent to:

RentRoomBali.com
Operated by PT. Bali Sukses Abadi
Bali, Indonesia

Email: info@rentroombali.com